As the manufacturer of Family Cargo Bike, we understand that sometimes the electric Family Cargo Bike may not be able to charge, which may cause some troubles to users. In this article, we will explore the possible reasons why the electric Family Cargo Bike cannot be charged, and provide some solutions to help you solve this problem and ensure the normal use of the electric Family Cargo Bike.
First, make sure the charger is working properly. Check that the charger’s power plug and power cord are well connected, and make sure the plug is plugged into a power outlet. If the charger itself is faulty or damaged, it is recommended to replace the charger or contact our customer service team for further support and assistance.
Battery is too low:
If the electric Family Cargo Bike’s battery is too low, the charger may not be able to charge it. Please check if the battery is exhausted. If the battery is very low, connect the electric Family Cargo Bike to the charger and allow the charger to charge for a period of time until the battery is back to a chargeable state.
Charging interface problem:
Check that the charging port on the electric Family Cargo Bike is clean and free from dust or dirt. Dirty or damaged connectors may cause charging difficulties. Use a clean cloth or soft brush to clean the charging port and make sure there is a good connection.
Battery failure or aging:
The life of the battery is limited, if the battery has been used for a long time or has been subjected to improper use and charging, the battery may not be able to charge or its capacity will decrease. In this case, it is recommended to contact our customer service team for battery inspection and replacement.
Charging management system failure:
The charge management system of the electric Family Cargo Bike may be faulty, preventing it from charging. This may require inspection and repair by a professional technician. Please contact our customer service team for further technical support and advice.
When the electric Family Cargo Bike cannot be charged, possible reasons include charger failure, low battery, charging interface problems, battery failure or aging, and charging management system failure. By checking for and troubleshooting these issues, you can resolve a situation where it won’t charge and ensure your electric Family Cargo Bike is working properly. If the problem cannot be solved, please contact our customer service in time